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Booking Summary & Additionals

Booking Terms & Cancellation Policy

TicoRide.com is a booking platform for shared and private transportation services by land and water in Costa Rica. All services are operated by independent providers; TicoRide.com does not own or operate transportation vehicles. We offer suppliers' published rates without modification. Prices are in US dollars, per person and one-way, except for private services. Reservations are valid only after full payment and final confirmation from TicoRide.com. Visa and Mastercard payments are processed through our secure online payment gateway; other accepted cards are processed through PayPal. Cash, checks, and money transfers are not accepted. Bookings are subject to TicoRide.com's terms and the transportation provider's policies, supplied with your confirmation. Customers are responsible for reviewing them. Cancellations requested 72 hours or more before the scheduled start of the service receive a 100% refund. No refunds apply to cancellations made less than 72 hours before the service or to no-shows. Modifications are subject to the provider's conditions. Shared services wait up to 10 minutes; private services, up to one hour. Child safety seats must comply with Costa Rican law and be requested when booking; they are generally available at no additional cost. Pet transportation follows each provider's policies; service dogs are accepted. Each passenger may bring one suitcase and one carry-on item, which must remain with the passenger. Additional luggage may incur fees. TicoRide.com is not responsible for belongings left behind in vehicles. Transportation providers are not responsible for delays or missed connections caused by circumstances beyond their reasonable control, including traffic disruptions, strikes, severe weather, natural disasters, civil unrest, or security incidents, subject to applicable law. For international flights departing before noon, we recommend staying near the airport the previous night and arriving at least three hours before departure. Liability for passenger injury or death is governed by applicable Costa Rican law and the relevant provider's insurance coverage. Disputes involving TicoRide.com are governed by Costa Rican law, subject to any mandatory consumer protections.

Child Car Seats & Booster Seats

Costa Rican law requires appropriate child safety seats based on a child's age, weight, and height, with certain exceptions depending on the transportation service. If traveling with infants or children, please indicate the correct number of passengers during booking so the transportation provider can arrange the appropriate car seats or booster seats. These seats are usually provided at no additional cost, although fees may vary by provider.

Contact Information