Frequently Asked Questions

What is a shared shuttle service?

A shared shuttle is a convenient way to travel between Costa Rica’s destinations while sharing the ride with other travelers. Services run at scheduled times, and fares are charged per passenger.

Search with your travel date and group size, then compare the departure times and pickup and drop-off points. Choose the option that fits your itinerary and enjoy the journey.

Can I request a child seat?

Yes. Please tell us when requesting your transfer that you need a child seat, and include your child’s age, height and weight so we can check a suitable option with the transportation provider.

Availability and any charge depend on the provider and vehicle. We will help you confirm the arrangements for your family before the trip.

Can I cancel or change my reservation?

If you cancel 72 hours or more before the scheduled start of your service, you will receive a 100% refund.

To request a cancellation or a change to your reservation, email info@ticoride.com with your reservation reference and the details. If your flight is delayed or canceled, contact us as soon as you know so we can review your travel arrangements with the provider.

What happens if I miss my shared shuttle?

Please be ready at the agreed pickup point at the time shown in your confirmation. Shared shuttles can wait up to 10 minutes; keeping to the schedule also helps the other passengers reach their destinations.

If you are running late or have missed the pickup, contact TicoRide immediately. We will check with the provider whether an alternative meeting arrangement is possible and explain any additional transport you may need to arrange.

Can I request an English-speaking driver?

For a private transfer, you can ask us to arrange an English-speaking driver or guide. Tell us what you need when requesting your trip, and we will check availability and any additional cost with the provider.

We will confirm the arrangement with you once the provider responds.

Are there stops along the way?

Shared shuttles may make a rest stop along the route, depending on the journey and the provider’s itinerary.

If you are booking a private transfer and would like a particular stop, tell us when requesting your trip. We can check the arrangements and any additional cost with the provider.

Can I arrange pickup or drop-off at a private address?

Shared shuttles: choose your pick-up and drop-off points from the hotels and airports available for the selected route. If your accommodation is not listed, contact TicoRide before booking so we can check an appropriate meeting point.

Private transfers: you can choose a suggestion or type the exact pick-up and drop-off locations, such as a hotel, home or Airbnb. Both locations are required. You may also add directions and a Google Maps link; these extra details are optional.

The locations must be within the area served by the selected service. We will review the exact arrangements with the transportation provider when processing your request.

Can I pay cash to the driver?

No. TicoRide does not accept cash payments to the driver.

When we confirm that your requested service is available, we will email you the payment instructions and a link to review your reservation and pay. Use the card or PayPal options shown on your reservation's payment page, and follow any payment deadline stated in your reservation email.

Your reservation is confirmed only after we receive full payment and TicoRide sends the final service confirmation. Submitting a request or receiving a payment link does not by itself confirm your transfer.

Do I need to print my confirmation?

A digital copy of your confirmation is sufficient. Save it on your phone so you can easily find your pickup time, meeting point and reservation details during your trip.

Downloading a copy before you travel is a handy way to keep the information available when you are offline.