Privacy Policy

Last updated: November 6, 2026

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1. Introduction

Welcome to TicoRide.

TicoRide (www.ticoride.com) provides an online platform to help travelers find, request, and coordinate shared and private transportation services in Costa Rica.

We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we share it, how long we retain it, and how you can exercise your privacy rights.

This policy applies to our website, customer communications, booking services, and supported messaging channels, including WhatsApp.

2. Information We Collect

Depending on how you interact with TicoRide, we may collect:

• Contact information, including your name, email address, and telephone number.
• Transportation details, including travel dates, pickup and drop-off locations, passenger counts, and special transportation requirements.
• Reservation information, including booking references, selected services, payment status, and communications related to your reservation.
• Messages and information you voluntarily provide through our website, email, WhatsApp, or other customer service channels.
• Technical information, such as IP addresses, browser information, device characteristics, and service logs, where applicable.

Please avoid sending sensitive personal or payment card information through ordinary chat or email.

3. How We Use Your Information

We use personal information to:

• Respond to transportation inquiries.
• Search for suitable transportation options.
• Process and coordinate reservation requests.
• Communicate with transportation providers.
• Send reservation confirmations, updates, and payment instructions.
• Provide customer support.
• Maintain service security, investigate technical problems, and prevent misuse.
• Meet applicable legal and operational obligations.

4. WhatsApp and Automated Assistance

TicoRide may use WhatsApp Business Platform services provided by Meta to communicate with customers.

When you contact us through WhatsApp, we may process your telephone number, messages, message timestamps, and information necessary to respond to your inquiry or coordinate a reservation.

We are developing automated assistance capabilities to help handle transportation inquiries and reservations. Where these capabilities are enabled, messages may be processed by automated systems or AI service providers, subject to appropriate privacy and security controls.

Human personnel may review or take over conversations when necessary.

We do not sell WhatsApp conversations or customer personal information.

5. Sharing Your Information

We may share information when necessary with:

• Transportation companies responsible for providing requested services.
• Payment processors supporting reservation payments.
• Technology and hosting providers supporting our website and communications.
• Messaging providers, including Meta, when using WhatsApp.
• Authorities when disclosure is required by applicable law.

We limit the information shared to what is reasonably necessary for the relevant purpose.

Transportation providers and other third parties may maintain their own privacy practices.

6. Payments

Payments may be processed through independent payment service providers.

Customers may be redirected to a secure payment page operated by the corresponding provider.

Payment processing is subject to the applicable payment provider's security and privacy policies.

7. Data Security

We apply reasonable technical and organizational measures to protect personal information.

These measures may include access restrictions, secure communications, encryption where implemented, and operational monitoring.

No internet-based system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, and comply with applicable obligations.

For our TicoRide AI messaging platform, the planned initial retention periods, once the corresponding functionality is operational, are:

• Customer conversations and messages: 24 months.
• Technical webhook records and operational logs: 30 days.
• Operational audit records: 12 months.
• Temporarily processed multimedia: 30 days, where applicable.

These periods may be adjusted according to operational requirements, applicable law, or justified preservation obligations.

Some reservation and financial records may require different retention periods.

9. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of information that is no longer required.

You may also contact us with questions about how your information is processed.

Requests may require reasonable identity verification to protect personal information against unauthorized disclosure.

Certain information may need to be retained where required by law or legitimate contractual obligations.

10. Data Deletion Requests

You may request deletion of your personal information by following the instructions available at:

https://www.ticoride.com/data-deletion

Please contact us using the instructions on that page. We will review the request and respond in accordance with applicable requirements.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies for essential functionality, language preferences, security, and website operation.

Our website uses Google Analytics to help us understand website usage. This service may process technical and usage information and use cookies. You can manage cookies through your browser settings; restricting cookies may affect website functionality.

12. International Data Processing

Some service providers, including hosting, payment, and messaging providers, may process information outside Costa Rica.

Where applicable, we take reasonable measures to protect information processed through these services, in accordance with applicable requirements.

13. Children's Privacy

Transportation reservations may include information about children traveling with their parents or guardians.

Such information is used only as reasonably necessary to coordinate appropriate transportation services, including child safety seat requirements.

Our services are not intended for children to make reservations independently.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or applicable requirements.

The latest version will be published on this page with its effective date.

15. Contact Us

For questions about this Privacy Policy or the processing of personal information, contact:

TICORIDE DCR S.A. (TicoRide)

Website: www.ticoride.com

Email: info@ticoride.com

Uruca, San José, 10107
Costa Rica