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RESERVATIONS TERMS & CANCELLATIONS POLICIES
TicoRide.com offers options to book shared or private transport services in Costa Rica by land, water or air. TicoRide.com has no own vehicles, all our services are provided by private transportation companies. TicoRide.com does not alter the rates offered by the suppliers, these are the same as you would find by contacting the company of your choice. Rates on our webpage are one-way per person (except for private services). The services offered are governed by the policies of each supplier company. Our policies and also the policies of the company, that will provide the service, will be attached to the final confirmation. It is your responsibility to read the details once they are received. Rates given are in US dollars. No-show or not making use of the contracted service carries a 100% penalty, no refund applies, with no exceptions. Shared services wait a maximum period of 10 minutes. Private Service will wait a maximum of 1 hour. The responsibility in case of injury or death of a passenger will be limited to the scope of contracts with suppliers and insurance policies for each company that provides transportation services and under the laws of Costa Rica in effect on the date of the incident. Policies about children's transportation or pet transportation belong to each company that provides the service. Service dogs are accepted. According to the transportation law of Costa Rica, all children under 10 years old must travel in a special chair, usually available at no cost and must be requested at the booking time. TicoRide.com will not be responsible for lost items left in the vehicle; it is your responsibility to check your belongings before leaving the vehicle. If you have an international flight before noon, TicoRide.com recommends you stay the night before in a nearby airport city, remember that you must be at the airport three hours before the departure time of your flight. Any service provider will not be responsible for delays caused by problems outside their control, such as traffic, strikes, weather conditions, local wars, popular manifestations, natural disasters, or terrorist acts; that may cause loss of connection to your next destination (flight, shuttles, ferry, boat, ship, tour, cruise, etc.). The baggage allowed per person is a suitcase, plus one piece of hand luggage; this should remain with the passenger during the entire trip. Any additional luggage will require additional fees specified during the booking process. Any legal dispute between the client and TicoRide.com will be based on Costa Rican laws. Payments with credit or debit cards (Visa or MasterCard) will be made only through our online payment gateway. Any other brand will be processed through PayPal, which accepts most existing card brands worldwide. We don´t accept cash. Checks, MoneyGram, Western Union, etc. No reservation is valid without having received payment in full. No reservation is valid without TicoRide.com's final confirmation. Cancellation policies: There will be no cancellations refunds requested less than 72 hours before the service date nor cancellation terms specified by the service provider. Cancellations or modifications requested within 72 hours or more apply for a full refund unless otherwise specified by the service provider's policies and cancellation terms.
CAR SEATS FOR INFANTS AND BOOSTER SEATS FOR CHILDREN
According to Costa Rican law, vehicles which transport infants and children are required to use a different seats depending on the height, weight and age of the child. These seats usually have no cost, but it may vary depending on the supplier. If you require one, please request it by selecting children and infants appropriately during your booking process. Infants must travel in a baby car seat and children in a child car booster seat.
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Thank you for trusting our company to help coordinate your travel plans while you are in Costa Rica.
We'll start working immediately to try and accommodate your needs. Once the request is processed, we will provide you with a link to the online payment page fulfilled by PayPal or a secured credit card processor gateway for your own security.
It is important to let you know that the transportation booking is not complete until the payment is received. Remember, we are here to assist you. If you have any questions, please do not hesitate to contact us by chat, telephone, email or WhatsApp.
If after some time you have not received your confirmation email, we suggest that you check your spam mailbox, since sometimes email filters place them there by mistake.
Thank you!
TicoRide, your Travel Planning Company in Costa Rica!